At Verulex™, our mission is to deliver a smarter, more comfortable approach to posture improvement. If your experience isn’t what you expected, we’re here to help.
You have 30 days from the day your order arrives to request a refund.
To be eligible for a return:
The item must be in good condition
All accessories must be included
You must provide proof of purchase
Email us at support@verulex.com
with:
Your order number
A brief description of the issue
Photos or videos if applicable
Our support team will respond within 24–48 hours with return instructions.
Once your return is received and inspected, we will notify you.
If approved, a refund will be issued to your original payment method. Processing times vary by bank or provider.
If your device arrives damaged or defective, we will replace it at no additional cost.
Contact support within 7 days of delivery.
Final sale or discounted items
Gift cards
Items with excessive wear, damage, or missing components
Free return shipping is on us for approved returns due to defects, damage, or product issues reported within 7 days of delivery.
For all other approved returns, we provide a prepaid return label, and return shipping is free of charge.